3S System Business Assessment

What type of business are you?

E-commerce

Selling products online through your website or marketplace

Retail / Local Store

Physical store or showroom selling to customers

Service Provider

Offering services like coaching, consulting, repairs, etc.

Wholesale / B2B

Selling products or services to other businesses

SALES: Rate your lead generation system

How consistently do you attract new potential customers?

5

Random/inconsistent Some marketing Consistent & automated

Rate your follow-up process

How well do you follow up with interested prospects?

5

No follow-up Manual & sporadic Automated & consistent

Rate your purchase process

How easy is it for customers to buy from you?

5

Complicated & slow Some friction Quick & seamless

SERVICE: Rate your fulfillment/delivery process

How smoothly do you deliver products or complete services?

5

Delays & issues Usually on time Fast & reliable

Rate your post-purchase communication

How well do you keep customers informed after they buy?

5

No updates Basic notifications Proactive & detailed

Rate your customer satisfaction follow-up

How well do you check in after purchase/delivery?

5

Never follow up Sometimes ask Always check in

SUPPORT: Rate your repeat purchase strategy

How often do customers come back to buy again?

5

One-time buyers Some return Strong repeat business

Rate your referral program

How actively do customers refer others?

5

No referrals Occasional word of mouth Active referral program

Rate your customer engagement

How consistently do you stay in touch with past customers?

5

Never contact Occasional emails Regular & valuable